Returns & Exchanges
We want you to love your Cross Knife Necklace. If you’re not completely satisfied, we’re happy to help with returns or exchanges within 30 days of delivery.
Return Policy
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase is required for all returns/exchanges.
- Return shipping costs are the responsibility of the customer.
How to Return
- Contact our support team at [email protected] to initiate your return.
- Pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 10 business days.
Exchanges
- Exchanges are subject to product availability.
- Contact us for assistance with sizing or style exchanges.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately for assistance.
Final Sale Items
Certain items marked “Final Sale” cannot be returned or exchanged.
For any questions, reach out to our support team—we’re here to help!
Note: This policy applies only to purchases made directly from crossknifenecklace.com.